Technical Support Specialist

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business! At Hygiena we believe: In providing the highest quality products & service Being a leader in innovation Having a compelling desire to improve and win in the marketplace In contributing positively not only in the workplace, but in our community and environment! With rapid growth comes opportunity. We are looking for a Technical Support Specialist to join our team remotely in Brazil! This is a full-time position. Responsibilities: Serve as the point of contact for all product technical issues across Latin America — troubleshooting and delivering timely remedial actions and solutions for Hygiena Sales teams, customers, and distributors. Train new customers, distributors, and technicians on the proper use of the Hygiena portfolio, optimizing support resources to maintain a satisfied customer base and drive profitable sales while managing an annual operating budget. Partner with Territory Sales Managers to develop and execute an annual accelerated business growth plan covering new product launches, new installations and applications, upgrades, and existing customer support. Pull and analyze data to overcome technical obstacles, win new business, and monitor competitors and food and beverage market trends — adjusting tactics and go-to-market strategy to gain market share. Collaborate with the Business Unit Manager, Technical Support Manager, Marketing, Tech Service, Applications, and R&D teams to resolve customer challenges; support, coach, and shadow fellow TSSs and TSMs as needed. Represent Hygiena in relevant industry associations as a speaker, panelist, poster author, or technical working group member, and manage your territory daily in the MS 365 CRM platform. Qualifications: Required: Bachelor’s degree in life sciences (biology, microbiology, chemistry, food microbiology) or a related field, or equivalent education and work experience 2–6 years of experience in a B2B sales or technical support role Hands-on knowledge of and experience running PCR, Real-Time PCR, ribotyping, and molecular systems Proficiency with Microsoft Windows and Office (Outlook, Word, Excel, PowerPoint), MS 365 CRM, and WebEx or a similar web meeting application English proficiency at an intermediate level or higher Preferred: MS or PhD in Food Science or Microbiology Skills/Abilities: Excellent verbal and written communication skills Ability and aptitude to…