Technical Support Specialist, level 1 - (Bilingual - German Speaking)

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations. Job Title: Technical Support Specialist, level 1 - (Bilingual - German Speaking) Locations: Bucharest, Romania (Hybrid) Type of role: Consultant Language: German and English To start: ASAP Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.   What We’re Looking For We’re looking for a highly skilled Technical Support Specialist who is excited to work in a fast-paced, agile environment and will be motivated and passionate about driving tech forward! What’s in it for you? The People - Our people are our most important resource. From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Provide telephone and email based post-sales technical support for our software products Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Work proactively to update customers by reporting progress regarding outstanding queries Endeavor to respond to all customer requests in a timely manner while improving customer experience Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments in order to troubleshoot issues further Experience You’ll Bring Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Solid understanding of modern Windows…