Technical Support Specialist

Technical Support Specialist (m/f/d) ( Hybrid - 2-3 days per week in our Buenos Aires office) **On application, please upload an EnglishCV if possible. We're hiring a Technical Support Specialist in Buenos Aires to support a wide range of customers. From independent site owners to large enterprises as they get the most out of our product. We require a skilled and motivated Technical Support Specialist to become a key player in our dynamic team. In this role, you'll provide B2B support to a diverse range of customers, from independent blog owners to large enterprises. If you're passionate about helping businesses solve technical challenges and thrive in a customer facing role, we want to hear from you! Shape the Future of Privacy Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe growth and privacy compliance can go hand in hand, and we help organisations of every size build that balance so their customers can trust them with data. If you enjoy solving problems and helping people succeed, we have a seat ready and waiting! What You Will Do Work directly with customers to understand their challenges and guide them to a resolution. Manage support tickets end-to-end: qualify the issue, investigate, and provide a clear solution. Research, diagnose, and troubleshoot technical issues of varying complexity. Partner with colleagues on trickier problems, sharing knowledge in both directions. Write clear, easy-to-follow guides that help customers (and teammates) solve issues independently. Share what you learn from customers with Product Management to help shape the roadmap. Suggest improvements to our tools, processes, and approach, your feedback is genuinely used. What You Bring: Requirements Must-Haves Experience in a customer-facing role and a genuine interest in understanding customer needs. Working knowledge of HTML, JavaScript, and CSS, and Chrome DevTools. We're not looking for a developer! Strong organisational skills and the ability to manage your own time in a hybrid setup. Curiosity and resourcefulness, comfortable finding answers independently when you hit something new. Fluency both written and spoken communication in English , with the ability to explain technical topics simply. Nice-to-Haves Familiarity with tag management platforms such as Google Tag Manager, Adobe, or Matomo. Exposure to CMS platforms like Duda, Shopify, WordPress, or Magento. Benefits Why join Usercentrics? Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our…