Technical Talent Development Specialist

Title: Technical Talent Development Specialist Reports to: Team Lead, Talent Development Department: Talent Development Location: New York, NY Term: Full-Time, Salaried, Exempt About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! Position Overview We are seeking a Technical Talent Development Specialist to support the development of early-career technical talent at Atlas Technica. This role is designed for an experienced IT support or systems engineering professional who can combine technical credibility with coaching, feedback, and structured talent development. The Technical Talent Development Specialist will provide day-to-day technical coaching, ticket-queue guidance, and performance feedback to Intern Trainees and Interns as they build the foundational skills required to become successful Systems Engineers. This includes developing technical judgment, troubleshooting ability, ticket quality, response discipline, prioritization, ownership, and client-service habits throughout the early stages of their Atlas career. The successful candidate will work closely with the Team Lead, Talent Development to evaluate readiness, identify development patterns, improve training resources, and strengthen the systems and practices used to develop technical talent across Atlas. Position Responsibilities: Provide day-to-day technical coaching and guidance to Intern Trainees and Interns as they navigate live support work and develop foundational engineering skills Monitor ticket activity and service-board work to reinforce ticket quality, response standards, prioritization, documentation, process adherence, and ownership Track technical development, performance, and readiness throughout the internship program and contribute to structured graduation and advancement decisions Review technical work and provide practical, timely feedback based on ticket activity, troubleshooting approaches, service reviews, and observed performance Handle or appropriately route technical escalations from developing engineers while using escalation situations as coaching and learning opportunities Deliver individual and group coaching sessions focused on troubleshooting, technical judgment, service quality, communication, accountability, and support best practices Partner with the…