Technician, IT Support, Field Services

ABOUT US The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024 -2029 Strategic Plan , please visit our website and our careers page . Join our award-winning workforce and make a difference in the lives of our students! ABOUT THE APPLICATION PROCESS Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes. Please note that application submission will be available only through 11:59 PM on the date p rior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely . Job Posting End Date: Reminder: Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site. DESCRIPTION     Under the direction of the Assistant Manager of Field Services, the Computer Technician is responsible for the support of on-site technology at assigned locations. This includes, but is not limited to, providing hands- on support for the installation, maintenance, and repair of computer hardware and software, network, and peripheral devices.    MINIMUM QUALIFICATIONS     A combination of education and experience may be considered.    Education:  High School diploma or GED.    Experience:  One year of experience supporting, installing, troubleshooting, testing, diagnosing, repairing and replacing computer equipment, network equipment and/or peripheral equipment.    PREFERRED QUALIFICATIONS     The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don’t meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences.    Bachelor's degree from an accredited college or university in Information Technology, Educational Technology, or a related field.  Experience working in a K-12 or college/university setting.    A+ Certification, Network+,  or applicable vendor certifications (i.e., Apple, Microsoft, Cisco, etc.)    ESSENTIAL POSITION RESPONSIBILITIES     The below list is a summary of the functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.  Works with Howard County Public School System (HCPSS) entities, as assigned, to ensure all technology related issues and concerns are resolved.    Tests and repairs computer equipment.    Utilizes the HCPSS ITSM system to ensure customer requests are addressed in accordance with documented HCPSS…