Technology Operations & Solutions Technician

Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients across the globe. We're looking for a Technology Operations & Solutions Technician to join our Technology team, supporting the day-to-day operations, security, and governance of our systems as the business grows beyond a SaaS-only stack into a mix of custom-built and third-party solutions. In this role, you'll be a front-line partner for IT support, onboarding and offboarding, and security operations - triaging issues, provisioning accounts and devices, and helping maintain the controls and documentation that keep the business compliant and protected. As you grow into the role, you'll also help design, build, and operate a growing suite of internally-developed tools, working closely with stakeholders across the business to turn requirements into secure, reliable, well-maintained solutions. This is a great fit for someone who's comfortable moving between hands-on support and hands-on building - someone who brings good judgment to a small team without heavy process, and is motivated to fix things regardless of whose job it technically is. Tech nology Op eration s & Solutions Technician Team : Technology (reporting into Senior Manager, Global Technology Operations) Location : London / Hybrid / Remote UK Contract type : Full-time, permanent Experience level : 2–5 years relevant experience Salary range : £35,000 – £50,000 Purpose of the Role To support this function, you will assist with the administration, security, and governance of the company's systems. This role requires technical skills across IT support, system maintenance, identity management, cybersecurity, compliance, and business continuity. For an advanced candidate, or as one progresses into the skillset, this function will support the design, build, operate and administration of a growing suite of internally-developed solutions, ensuring they are secure, reliable, and maintainable as the business moves away from SaaS-only tooling toward a mixed estate of custom-built and third-party systems. Key Responsibilities Day-to-Day Operation s Monitor and triage support for hardware, software, and business applications, escalating where appropriate. Assist our IT provider and be the company’s point of contact with the onboarding and offboarding of employees, ensuring timely provisioning of user accounts and devices, maintaining asset inventories, and software licensing. Understand the company architecture, and support the implementation and maintenance of security controls, including multi-factor authentication, and device compliance. Support the creation or improvement of operating procedures and technical documentation. Assist with security monitoring, vulnerability remediation, patch management, and incident response activities. Contribute to compliance initiatives, including…