Technology Platform & Service Delivery Director

Metyis is growing! We are looking for a Technology Platform & Service Delivery Director with 12 to 15 years of experience to join our Technology team either in Amsterdam or in Porto. Who we are Metyis is a global and forward-thinking firm operating across a wide range of industries, developing and delivering AI & Data, Digital Commerce, Marketing & Design solutions and Advisory services. At Metyis, our long-term partnership model brings long-lasting impact and growth to our business partners and clients through extensive execution capabilities. With our team, you can experience a collaborative environment with highly skilled multidisciplinary experts, where everyone has room to build bigger and bolder ideas. Being part of Metyis means you can speak your mind and be creative with your knowledge. Imagine the things you can achieve with a team that encourages you to be the best version of yourself. We are Metyis. Partners for Impact. What we offer Interact with senior clients on regular basis to drive their business towards impactful change Contribute to creating new business solutions via data-driven insights Seize opportunities at the client and at Metyis in our entrepreneurial environment Become part of a fast-growing international and diverse team What you will do Own and manage end-to-end technology service delivery within the GBS environment, ensuring stable, efficient, and SLA-driven IT operations across enterprise platforms, digital commerce/e-commerce ecosystems, infrastructure, and vendor-managed services Oversee integrated technology services, coordinating delivery across internal teams, external vendors, and client technology functions while ensuring alignment with business requirements Lead the operational delivery and continuous improvement of enterprise technology platforms, including digital commerce, customer-facing applications, CRM, ERP, and cloud-based solutions, ensuring high availability, scalability, and business continuity Ensure operational stability and continuous evolution for enterprise platforms and digital commerce systems Lead IT service management processes, including incident, request, problem, change, and escalation management, ensuring service stability and SLA compliance Manage the operational lifecycle of digital platforms and e-commerce ecosystems, ensuring seamless service delivery and an exceptional customer experience across multiple markets Act as the primary operational interface for client IT and business stakeholders, leading governance meetings, service reviews, executive reporting, and operational escalations Monitor and improve service performance through KPIs, SLAs, OLAs, operational dashboards, and service health metrics, driving data-driven decision making Identify and drive automation, operational efficiency, and continuous improvement initiatives using service performance metrics and data-driven insights Support the transition and onboarding of new…