Telecommunications Officer

Position Title: Telecommunications Officer Salary Grade: Staff 10A Compensation: $19.20 - 20.75 Department: Public Safety_G Start Date: 11/02/2026 About this opportunity: Ball State University is seeking a full time Telecommunications Officer to assist the Department of Public Safety. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship. What you'll do and what you'll bring: Position Function Serve the public and facilitate the Department of Public Safety’s response to the public’s call for service; monitor the safety and well-being of officers in the field; respond to emergency and non-emergency situations. Duties and Responsibilities: Receive all telephone calls (911, 5-1111 or other lines routed to the Ball State Police Department as required) for assistance and/or service from the public and communicate those calls to the police officers and parking enforcement officers in the field; maintain communications with officers in the field for purpose of monitoring their personal safety while on the call; enter all information regarding dispatched calls and encountered subjects (Jackets for individuals and businesses) in the computer aided dispatch/records system.   Maintain telephone and radio communications with other public service agencies in the area (Muncie Police, Delaware County Police, Indiana State Police, Indiana State Excise Police, Muncie Fire Department, Delaware County EMS/paramedics; IU Health Ball Memorial Hospital police, and area wrecker/tow service companies); monitor and communicate with the public via all campus emergency phones on campus grounds and within campus elevators. Conduct electronic communications/transactions with the state and federal system (IDACS/NCIC) where there exists lawful probable cause for the transaction; includes determine valid drivers, licensed vehicles, wanted persons, criminal histories, stolen items, etc.; maintain proficiency in IDACS and NCIC rules and regulations. Monitor the university’s JC85/Metasys alarm systems; includes burglar and/or intrusion alarms, personal/office threat alarms, fire/smoke detector alarms, building water, temperature, armed intruder and call boxes; monitor closed circuit surveillance cameras in university parking lots; monitor weather for activation of weather siren as needed; serve as the first line of activation for emergencies requiring use of the RAVE mass notification system; monitor PDDISPATCH email for CSA reports and coordinate necessary response. Monitor police department building surveillance and electronic door access; greet walk-in public during non-business hours; facilitate and review (on-line only parking payments during non-business hours) fine payments to accommodate boots/boot release and tows; Monitor security of building via use of CJIS security log requirements. Perform specialized duties and be responsible for unique specialty areas/duties such as…