Telecommunicator II

Posting Close Date Applicants must submit their completed application by 10-13-2026 at 11:59 p.m. MST Application and Special Instructions ** IMPORTANT – PLEASE READ ** About This Recruitment • This recruitment is focused on Police Dispatch. Skills Assessment Requirement • A practical skills assessment is required to be considered for this position. All applicants will receive a link to the assessment from GovWorx. • To complete the assessment, you will need: o A laptop or desktop computer with a full-sized keyboard o A working webcam Deadline: The assessment must be completed by 8:00 a.m. on October 16, 2026. Applicants who have not completed the assessment by this deadline will not move forward in the hiring process. About this position: • Training in two of the following four functions of non-emergency call taking, emergency call taking, police dispatch and/or fire/EMS dispatch, must be completed prior to the completion of the probationary period and must be maintained throughout employment in this position. • Must be at least 18 years of age • An Arizona Criminal Justice Information System (ACJIS) Network Terminal Operator Certification must be obtained within 6 months of hire and must be maintained throughout employment of this position. • A Cardiopulmonary Resuscitation (CPR) Certification or Telecommunicator Cardiopulmonary Resuscitation (TCPR) Certification must be obtained within 6 months of hire and must be maintained throughout employment of this position. • Must pass Background and Polygraph • Must pass Non-NIDA Drug Test • Must pass Hearing Test IMPORTANT DATES: o Virtual Interviews will be held October 26, 2026-October 30, 2026 o Pre-employment testing: November 16, 2026 – November 20, 2026 o Tentative Start date: Week of January 11, 2027 We highly recommend that you print this page as a reference for your records. After October 14, 2026 you will not be able to view this page. ABOUT THIS JOB Duties and Responsibilities Non-emergency call taking: Answers 3-1-1 non-emergency calls and customer inquiries; gathers, clarifies, and assesses information using effective questioning, active listening, and problem-solving techniques; determines the appropriate City service, resource, or referral based on the nature of the inquiry; and provides accurate information and assistance regarding City services, programs, and non-emergency police matters. Uses language service providers, Telecommunication Devices for the Deaf (TDD), and other communication resources when necessary. Creates, routes, monitors, and tracks service requests with appropriate City departments and service providers, including public works orders, property watches, maintenance requests, and other community service needs; communicates relevant information and coordinates with other departments or resources to facilitate timely and appropriate resolution; and recognizes circumstances requiring escalation or referral to emergency or specialized services. Enters, retrieves,…