TELLER

WHITAKER BANK TELLER POSITION DESCRIPTION SUMMARY The position of Teller is responsible for performing routine branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations. ESSENTIAL DUTIES Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler’s checks and savings bond applications. Assists with night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers. Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated and markets the bank services to customers in the grocery store branch when stationed there. Receives and processes stop payment and hold orders. Accepts loan and installment payments. Balances cash drawer daily and verifies cash being returned to the vault. Provides effective customer service and assists in resolving problems within given authority. May assist in the balancing of ATM machines. Answers telephones and directs callers to proper Bank personnel. Processes loan payments, traveler’s checks, ATM deposits, change orders May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Types routine letters reports and forms. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions. You are to conduct yourself professionally and as a bank representative while at work and in public. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities. Performs the position safely, without endangering the health or safety to themselves or others and…