Temporary Customer Service Representative - Hullmark Centre

Location: Lot 56- 4789 Yonge Street (Hullmark Centre) Start Date: November 2, 2026 End date: November 30, 2026 Shift: Monday - Friday / 3:00pm - 11:00pm **Changes may be made to this schedule are subject to operational requirements. Deadline: Wednesday, October 14th, 2026, at 5:00pm This is an internal position for all UFCW Impark employees. At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction. Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy Support customer retention by delivering consistent, high-quality service experiences Assist customers with account setup, maintenance, and web-based platform navigation Process customer transactions, including new account sign-ups, updates, and cancellations Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes Ensure all customer interactions and transactions are properly documented in CRM systems Provide branch, lot, and account maintenance support Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism Complete after-call work and required documentation promptly Monitor and respond within established service level agreements (SLAs) Maintain data integrity through accurate data entry and system updates Communicate and enforce company policies, procedures, and parking regulations Stay current with changes to workflows, policies, and product offerings Utilize available resources such as internal knowledge bases, policies, and training materials Assist team members with troubleshooting and issue resolution Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads Support supply order preparation and submission for parking locations Maintain deliverable calendars to ensure deadlines are met across departments Strong communication skills (verbal and written) with excellent phone etiquette Demonstrated ability to manage multiple priorities in a structured, fast-paced environment High attention to detail with strong data entry accuracy Critical thinking and…