Temporary Experience Manager – Holiday Pop-Up

Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say “awww.” Our offices are in a sunny SoHo loft in NYC and in downtown Washington, DC. Squishable is bringing a playful new Plush Parlor pop-up experience to Mall of America this holiday season, and we’re looking for an energetic, organized leader to help bring it to life. As our Seasonal Experience Manager , you’ll lead the team of performers who make the experience happen each day. You’ll be part manager, part director, and part guest-experience expert—keeping the team organized, the experience consistent, and the energy high throughout the holiday season. What You'll Do Lead the day-to-day operation of the pop-up experience, ensuring characters, storytelling, guest interactions, and overall presentation stay consistent and on-brand Supervise, coach, and motivate a seasonal team of Experience Performers, including leading pre-shift huddles and providing real-time feedback Manage daily assignments, performer rotations, breaks, attendance, call-outs, and coverage Monitor guest flow and the overall experience, adjusting performers and activities as needed during busy periods Handle guest and employee concerns with good judgment, partner with Squishable leadership or HR when additional support is needed, and coordinate with the Mall of America store team to ensure a seamless overall guest experience Oversee opening and closing responsibilities and help maintain costumes, props, materials, and the presentation of the experience Jump into the experience when needed to support performers, engage guests, or keep things running smoothly What You'll Bring Previous experience supervising, coaching, directing, or leading a team Strong communication, organization, and people-management skills Confidence giving feedback and coaching a team in real time A positive, outgoing personality and strong guest-service instincts Ability to stay organized and make good decisions in a busy, fast-paced environment Availability to work a flexible seasonal schedule, including evenings, weekends, and peak holiday dates Experience in theater, acting, improv, live entertainment, immersive experiences, events, hospitality, or retail leadership is a plus. The Details Location: Mall of America – Bloomington, MN Start Date: November 2026 Duration: Temporary seasonal position through the holiday season Pay: $28.00-$30.00/hour If you can lead a team, keep the details organized, and help create an experience guests will remember, we'd love to meet you. Squishable.com, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants…