Territory Manager - Emerald

About Veolia Create positive change. Be a champion of Ecological Transformation. Join Veolia, a global leader with 170+ years of experience in 40+ countries and 220,000 employees worldwide. With 6,500 staff across 300 ANZ sites, you'll deliver innovative Water, Waste, Energy and Industrial Services that protect the environment and create a sustainable future. The Opportunity Veolia ANZ is seeking a Territory Manager to join our Environmental Services team based in Emerald, QLD. Managing a portfolio of approximately 200–300 SME customers across Emerald and the surrounding region, you'll focus on building strong customer relationships, identifying opportunities for growth and retention, and delivering an exceptional customer experience. This role combines customer-facing relationship management with a strong administrative and systems focus, ensuring customers are set up for success from quote through to service delivery. What's on offer Join a market leader in ecological transformation  Build long-term customer relationships while developing your sales career Comprehensive onboarding, structured training and ongoing support from experienced leaders Autonomous, field-based role with the opportunity to spend your time out with customers and Operations What you'll be responsible for Manage and grow an established portfolio of SME customers across Emerald and the surrounding region Identify opportunities to expand existing accounts, secure new business and support customer retention Visit customer sites across Emerald and the surrounding region to build strong relationships, identify growth opportunities and provide tailored waste management solutions Prepare quotations, complete online risk assessments and accurately manage customer information within internal systems Coordinate with Customer Service and Operations to ensure customer accounts are set up correctly and services are activated seamlessly Monitor customer activity, analyse system data and resolve issues to ensure an outstanding customer experience Work closely with Operations to deliver safe, efficient and high-quality service outcomes What you'll need to be successful Exceptional administration skills and outstanding attention to detail are essential. Experience in customer service, sales support, account management or an emerging sales role, with the opportunity to further develop your sales capability through structured training and ongoing support. Strong relationship-building and communication skills with a customer-first approach Confidence working across multiple systems and accurately managing customer information Ability to manage your time effectively and work autonomously Experience within the waste, logistics or transport industries is advantageous but not essential Why Veolia? At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits…