Shift Manager, Cabin Cleaning Services

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary range - $75,000 to $86,000 Responsibilities How will you make an impact? Responsibilities Directs and coordinates department activities and is responsible for running a safe and effective operation This is accomplished by communicating with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures. Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress, and problems encountered. Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors Gives directions, resolves problems, and sets deadlines to ensure timely completion of work Will resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods Through the use of cross-functional teams, the Shift Manager may generate and implement quality improvement ideas Responsible for ensuring employees complete timely and corrective appropriate Bill of Work per American Airlines Cabin Cleaning Manual Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time Coordinates activities of the cabin service team with related activities of other departments to ensure efficiency and economy Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices Ensures compliance with all operations (safety/government requirements) during tour of duty Investigates discrepancies and compiles statistical data for compliance purposes Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues Encourages employee teamwork to generate and implement individual and team's best ideas Coordinates various aspects of the operation including scheduling, hiring, and training Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments …