Trainer, Customer Care-Customer Operations

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary range - $62,100 - $69,000 Responsibilities How will you make an impact? Responsibilities Instructors analyze and identify local training needs and deliver timely training solutions Will facilitate and coordinate local training initiatives for Envoy Customer Care & Customer Operations Provides hands on instruction and therefore must be proficient in all work areas performed by Customer Service Hub employees including: Passenger service, Ramp operations, Airport operations, Baggage service, Support services, Safety and security, General procedures and systems Responsible for training orientation, assistance with classroom instruction, completion of all training modules, daily logs, monitoring forms for all new hire employees; and strict adherence to all EGOM and Envoy rules, regulations, and safety policies at all times Training may be performed on the airfield, under all weather conditions, with the exception of ground stoppage due to inclement weather Ability to show initiative and critical thinking skills are necessary Must be able to work in a team environment Must be able to prioritize work and projects in order to meet competing deadlines from members of the team The ability to show initiative and critical thinking skills are necessary Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED or international equivalent; college degree preferred Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role Must be able to select, train, guide, and motivate employees handle multiple projects concurrently and have a working knowledge of PC's and software applications Experience with EGOM training, and QIK training Responsible of managing Station training records Demonstrated ability to communicate verbally and in writing Possess the legal right to work in the United States Must be able to read, write, fluently speak, and understand the English language Previous supervisory experience, preferred Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills…