Territory Manager- Service

Function Harley Davidson BU Pay Band E4 to M2 Role Territory Manager- Service A purpose driven role for you Ownership of aftersales operation within the state.This includes driving service revenue,ensuring customer satisfaction and handhold the Dealers to improve service efficiency and productivity.Ensure premium customer experience and drive aftersales business. A Day in the life Streamline communication between the HO and the dealer network to ensure consistent execution of SOPs across the zone Take ownership of the dealership's parts retail business, implementing sales initiatives to achieve overall Parts Turnover & Service Retention for the zone Drive the growth of VAS within the workshop by implementing initiatives and upselling strategies Serve as the final authority for service and technical escalations within the zone/state, ensuring timely and satisfactory resolution of customer grievances Drive zonal C sat Scores by reducing the volume of repeat complaints and improving the First-Time Resolution rate for customer complaints Provide end-to-end handholding for dealer staff, acting as a subject matter expert to resolve queries and ensure a seamless Premium Brand delivery at every touchpoint Academic Qualification & Experience B Tech (Mechanical)   Technical Skills/Knowledge 5-7 years of relevant experience in technical issues resolutione in the bike & deep knowledge of workshop operations Behavioural Skills Problem solving, negotiation & stakeholder management What will it be like to work for Hero As the  world’s largest  manufacturer of motorcycles and scooters for the last  22 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do. You will become a part of India’s proudest legacy, a brand that is celebrated by  110 million Indians  and is now taking over the world with its manufacturing superpower. If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be. At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best.  Choose to be with the best, choose to be your best. About Hero Headquartered in New Delhi (India),  Hero MotoCorp  is the  world's largest  manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world. Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in  47 countries  across Asia, Africa, Latin America and the Middle East. We have achieved the coveted milestone of  110 million cumulative production  and sales since inception. Aligned with its Vision  “Be the Future of Mobility” , Hero MotoCorp plans to achieve its next  100 million sales by 2030. We have a…