ServiceNow Developer

Role Introduction To design, build and deploy AI-powered workflow solutions on the ServiceNow platform, with specialist depth in NowAssist wit Takes agreed requirements and process design through to working, tested, supportable configuration, making the technical decisions that determine whether a solution scales, performs and can be maintained. Acts as the senior technical voice in the Workflow Development team, setting build standards, guiding less experienced developers, and advising on what the platform can and cannot sensibly do. This is a 12 months Fixed Term Contract Role, if you are interested for Fixed Term Contract then only apply. What You Will Do Operating within the Services function, as part of a new Workflow Development team, the Senior ServiceNow Developer's most important duties and responsibilities include: Designing and building solutions across the ServiceNow platform, with particular focus on NowAssist capabilities (generative AI skills, AI agents, Virtual Agent, AI Search). Configuring and tuning NowAssist skills — including prompt design, grounding against the right data sources, and evaluating output quality before release. Building and extending TPSM capability , including case management, install base and product catalogue, entitlements, order management and Service Bridge integrations where relevant. Translating requirements and process designs into technical designs, then into configuration and code, making and documenting the trade-offs along the way. Building integrations between ServiceNow and adjacent systems using appropriate patterns (REST/SOAP, IntegrationHub, Flow Designer, MID Server) and defending the choice of pattern. Writing and maintaining automated and manual unit tests, and supporting the BA through end-to-end and multi-application testing. Owning the technical quality of releases — code review, adherence to platform best practice, upgradeability, and keeping customisation to the minimum the requirement genuinely needs. Taking changes through the platform governance route, including CAB submission, technical risk assessment and post-release verification. Mentoring and technically guiding other developers, and setting the team's development standards and definition of done. Diagnosing and resolving complex platform issues, including those arising from ServiceNow family releases and upgrades. Working with the BA, process lead and SMEs to challenge requirements where a simpler or more sustainable technical approach exists. What You Will Have Essential: ServiceNow Certified Application Developer, plus CIS accreditation in CSM, TPSM/TSM or ITSM. A minimum of 6years hands-on ServiceNow development experience, including complex, multi-application delivery. Deep working knowledge of the ServiceNow platform: data model, ACLs, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Builder / Service Portal, and Update Set and source control release…