Testing Assistant

Position Title: Testing Assistant Job Description: POSITION TITLE: Testing Assistant STATUS: Part time DEPARTMENT: Testing Services DIVISION: Student Development CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 REPORTS TO: Manager, Testing Services PLACEMENT: Grade 103 HIRING RANGE: $18.78 - $19.91 hourly Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age, and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. POSITION SUMMARY To provide a variety of academic, placement, and certification test proctoring, as well as various clerical duties; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and community members. Serves as proctor under the direction of Director and Department Manager; communicates testing needs to the Department Manager. Considerable judgment and initiative in adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems, as well as the acquisition and maintenance of all appropriate proctor certifications and/ or credentials.  ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES 1.    Professionally represent Joliet Junior College and uphold the College’s core values. 2.    Provide exceptional customer service and user support to all visitors including students, faculty, staff, and community members. Assist students and community members with disabilities by providing testing accommodations and general assistance as needed. Answer inquiries and provide information and referrals. Schedule on campus and remote testing appointments. 3.    Administer and proctor a wide range of academic, placement, and certification exams for the college, including in-person and remote testing. Ensure strict adherence to test security protocols by safeguarding all testing materials, software, and environments. Maintain confidentiality of student records and test results. Accurately complete data entry and maintain organized documentation in accordance with Testing Center procedures. Provide proctoring services across multiple Testing Services locations, including District 525 high schools. 4.    Provide technical support to department personnel and students with the use of office equipment. 5.    Assist with manual entry and batch uploading of testing scores including but not limited to placement and admissions testing. 6.    Troubleshoot testing issues for JJC staff, faculty, students, and community members. Work collaboratively with IT to address minor technical concerns. Keep abreast of technical developments relating to the testing operations.  7.    Prepare and organize various reports, survey results, records, and files. 8.  …