Ticketing Manager

Roles: Ticketing Manager Reports into: Head of Live Location: Troxy, Stepney, London Contract Type: Permanent, Full time (42.5 hours per week) Who Broadwick are: Broadwick, is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations. Who Troxy are: Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,600 capacity across its dramatic Grand Hall and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events. What we’re looking for: We’re looking for an organised and proactive person to lead our Ticketing operations at Troxy, overseeing everything from on-sales with our partner Ticketmaster and event setup to allocation management, sales tracking and final settlements with promoters. You’ll manage a team of casual box office and front of house staff, work event days including evenings and weekends, and handle customer enquiries across email and social channels, providing clear information and resolving issues quickly. You’ll also collaborate with the wider team to keep event details accurate and ensure a smooth front of house experience. What you’ll be responsible for: Ticketing Management Set up all ticketed events, ensuring accurate manifests, correct allocations and compliance with promoter requirements. Manage all on-sales through Ticketmaster, including allocation management with other agents and promoters. Maintain accurate event information across ticketing systems and the Troxy website, ensuring copy and assets meet brand guidelines and announcement deadlines. Ensure all seating and standing configurations comply with licensed capacities and internal safety requirements. Ensure all ticket sales channels are pre-approved, compliant and operationally efficient. Monitor sales across all agents, provide regular internal updates and flag issues or opportunities. Support marketing activity by supplying accurate data and ensuring event information is up to date. Promote use of the venue’s primary ticketing system to promoters and clients. Maintain accurate records for each event, including sales figures, rebates, invoicing data and settlement information. Provide Event Managers with accurate pre-show ticketing information, including expected attendance and any operational considerations. Keep informed of industry ticketing developments and recommend improvements to processes and customer experience. Client and Customer Services Assist the Head of Live with venue availability diary management and promoter queries where required. Ensure accessible guest…