Title Specialist - Texas

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues.  Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance.  We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.  Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work! About this Position: NOTE: This position will work from home.  Occasional planned travel to an office location may be required. The purpose of the Title Specialist position is to: Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email. Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types.  Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary.  Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues. Ensure the information we depend on to track title and lien document location and actions taken is accurately documented. Be solution focused collaborating with others. Outcomes & Activities: Review and resolve title tasks:   For all title/lien requests received you will ensure requests are completed within standards of service for each request type.  Properly Identify missing titles issues or errors and resolve them. Support the Business:  Provide title expertise and knowledge to our internal customers. Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls. Remain compliant with our policies, processes and legal guidelines. Adhere to attendance as outlined in the department attendance policy. Position Requirements: High school diploma. Previous experience acting as a subject matter expert in a specialized area. Previous experience acting as a primary point of contact for…