Total Loss Adjuster

Location(s) Birmingham, Alabama, McAllen, Texas Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.   Position Summary: Responsible for resolution of all activities on assigned claims identified as potential Total Losses. Review claim details, coverage limits, the estimate and all associated charges to confirm Total Loss Evaluation. Controls associated claims for Rental/Loss of Use as well as any other expenses associated with the assigned feature. Concludes all assigned claims in a timely and cost-effective manner based on company guidelines. Works within established authority level commensurate with experience. Assignments will include owner retained claims, classic and exotic lines, Commercial Auto (including heavy equipment) and fixed property. Assignments will also include claims that have a potential of excess of policy limits and liability features with Comparative Negligence applied to them. Position Responsibilities: Successfully completes courses, classes and programs needed for the further development in the areas of coverage, laws, investigation and industry trends related to the field of Claims/Total Loss Adjusting. A passing average must be maintained on all selected/required courses. Required course work must be completed within a specific time frame. State Licensing must be secured within guidelines for specific states. Formal Performance Evaluations must result in Meets Expectation" or higher rating. An acceptable level of competencies pertaining to the position must be maintained. Reviews loss notices to determine the exposure and assures that those exposures have been properly established via the loss system. Exposures are to be recognized and entered within company guidelines for Best Practices. Ensures that contacts are made with insureds and claimants on the same day, or within 24 hours, that loss assignment is received. Communications and Customer Service: Exhibit effective verbal and written communication; deliver clear, timely messages that are easily understood. Demonstrate an awareness of different communication styles and express appropriate levels of empathy and sensitivity in communications. Anticipate customer needs, communicate decisions, define expectations and fulfill commitments to involved parties. Develop and implement negotiation strategies when communicating settlement related information to insureds, claimants, attorneys, body…