Customer Service Representative | South Jersey Area

Responsibilities HazTek is growing! We’re hiring a Customer Service SALES Representative in the South Jersey area — and we’re looking to fill this position ASAP! Sales Experience is required. Come be part of one of the fastest-growing construction safety companies in the industry! At HazTek, we take great pride in hiring great people who bring their talent, energy, and passion to an amazing team. If you’re looking for an opportunity to join a growing company where people matter, we’d love to hear from you! The Customer Service Representative owns HazTek’s training and consulting customers from first inquiry through project completion and follow-up. This role qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. It also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role. The Customer Service Representative is accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services. POSITION RESPONSIBILITIES: Training and Consulting Account Ownership · Serve as the primary point of contact for HazTek’s training and consulting customers, owning the account from first inquiry through project completion and post-service follow-up. · Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity. · Scope training and consulting projects, gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately. · Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability, and pricing. · Present pricing and terms, address objections, negotiate within approved guidelines, and secure the signed agreement or purchase order. · Hand off booked work cleanly to the Training and Consulting Manager, operations, and instructors, confirming schedules, materials, and delivery details. Sales Activity and Account Growth · Maintain consistent outreach to assigned customers through calls, emails, and scheduled check-ins, meeting agreed activity and revenue targets. · Follow up on every open quote and proposal until the opportunity is won, lost, or formally closed out. · Identify upsell and cross-sell opportunities within existing accounts, including additional courses, refresher and recertification cycles, on-site delivery, and consulting services. · Monitor certification expirations, contract renewals, and recurring training requirements, reaching out ahead of the renewal date to retain and expand the business. · Introduce training and consulting customers to HazTek’s full…