PM Front Desk Supervisor- Late Arrivals

Property Description Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information. Overview We’re looking for a warm and welcoming Front Desk Agent / Innkeeper to join our team at Key West Historic Inns and help care for our guests during the evening hours. Our inns are known for their personal approach to hospitality and the feeling of being welcomed into a place that feels like home. In this role, you’ll be there to greet our late-arriving guests, help them settle in, and make sure their Key West experience gets off to a great start. You’ll also be available to assist our in-house guests, answer questions, and provide the thoughtful, genuine service that makes each of our inns feel special. If you enjoy connecting with people, sharing a little local knowledge, and creating the kind of welcome that makes guests feel comfortable from the moment they arrive, we’d love to have you on our team. Responsibilities Welcome and check in guests arriving during the evening and late arrival hours Help guests get settled and familiar with their inn, room, amenities, and surrounding area Review remaining arrivals and make sure everything is prepared for a smooth check-in Assist in-house guests with questions, requests, directions, and recommendations Share knowledge of Key West restaurants, attractions, events, and local favorites Process payments and maintain accurate guest and reservation information Answer incoming calls and assist guests with hotel information and general inquiries Respond to guest needs and concerns in a friendly and helpful manner Communicate and coordinate with other departments to make sure guest requests are handled Follow up with guests to ensure their needs have been addressed Maintain a welcoming and organized Front Desk and guest arrival area Communicate important guest information and any follow-up needs to the next shift Qualifications High school diploma or equivalent required Previous hotel, Front Desk, hospitality, or customer service experience preferred Prior cash handling experience preferred Warm, friendly, and comfortable engaging with guests Strong communication and interpersonal skills Good attention to detail and organizational skills Ability to manage multiple…