Undergraduate Coordinator

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-02932 Time Type: Full time Employee Group: Staff Job Category: Academic Advising Employment Type: Permanent Department: Faculty of Mathematics - Undergraduate Office - Coordination Hiring Range: $51,306.48 - $64,133.10 Posting Information: This posting is for an existing vacancy. The internal posting deadline for this position is October 8, 2026 at 11:59PM This is a Career Path position. The final level will be determined based on demonstrated skills and experience.  Anticipated hiring ranges:  USG 5: $51,306.48 – $64,133.10  USG 6: $56,494.16  – $70,617.70 Job Description: Primary Purpose   Accountable to the Student Services Manager for front line student support and triage, enrollment activities, and administrative support of the course teaching activities of the Faculty. The position holds increasing levels of responsibility for the delivery of all activities, depending on the level of technical know-how and the competencies developed related to client service, leadership, and problem solving. Responsibilities range from entry level student records knowledge to a leadership role, leading process and projects while resolving more complex problems.     Key Accountabilities   Provide a comprehensive range of frontline student-centric support including, but not limited to the following:   riage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate; probe for information beyond the immediate request   Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course requisites, admissions;   Communicate decisions made by others or by policy, including denials   Deliver immediate support to students in distress; follow up with appropriate referrals   Distribute communications to appropriate audiences, which may include print, mass emails, web pages, and social media   Ensure that all information posted or available for distribution to students is up to date.   Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means, scheduling referrals as necessary.     Lead, execute, monitor and document one or more Projects associated with the MUO, including but not limited to the following:   Applications and admissions for programs, e.g. co-op admissions   Examination scheduling and proctoring   Assign Teaching Assistant duties   Hire,…