(USA) MFC Store Lead

Position Summary... What you'll do... Directs and guides members managers and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach Ensures customer needs complaints and issues are successfully resolved according to company guidelines and standards Builds relationships with associates to ensure proper feedback Answers questions or provides information to customers and associates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved Assists the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales Creates and implements plans to improve the financial performance of the facility Creates budgets to align with business needs Analyzes economic trends and community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community Serves as a representative for the company in the community Presents the companys perspective to various external organizations by following the companys media guidelines Promotes company sponsored programs events and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels Teaches and develops effective merchandise presentation for example accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs of the community Provides direction and guidance on executing company programs and strategic initiatives Ensures quality assurance standards Oversees safety and operational reviews Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating business plans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuring progress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased work environment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coaching for success and improvement and promoting a belonging mindset in the workplace Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures…