UX Specialist

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. This position is primarily remote within our NC, SC, VA footprint. Although this position is primarily remote, there are monthly events and meetings that may require you to work on-site at one of our Truliant locations. Why this role matters Every digital interaction is an opportunity to make managing money feel simpler, more intuitive, and more accessible for Truliant members. As a UX Specialist, you’ll help shape seamless experiences across online and mobile banking, payments, digital account opening, and other key platforms by turning member feedback and research into meaningful improvements. If you enjoy asking thoughtful questions, uncovering what creates friction, and helping teams design with real people in mind, this role offers the chance to make a visible impact on the member experience. What you’ll do In this role, you'll design and improve member-focused digital experiences across Truliant's digital products. You'll create user flows, wireframes, prototypes, and interaction designs while partnering with cross-functional teams to deliver accessible, intuitive, and impactful solutions that balance member needs with business goals. Day to day, you'll: Create user flows, wireframes, prototypes, and interaction designs for digital banking experiences. Apply user research, usability findings, and analytics to inform design decisions and improve member experiences. Collaborate with product, business, and development teams to design, validate, and refine solutions. Support information architecture, navigation, and content organization initiatives. Promote accessibility, usability, and design consistency across digital products. Beyond that, you’ll collaborate across teams and with third-party vendors, help evaluate member-impacting issues, and bring forward current UX practices and emerging digital banking ideas that strengthen engagement and satisfaction. What you bring We’re looking for a thoughtful, creative, and analytical UX professional who can balance member needs, business goals, and technical realities. You'll be successful in this role if you're passionate about designing intuitive digital experiences, solving complex user problems, collaborating across teams, and translating insights into effective design solutions. Required Experience: 3+ years experience in UX/UI design, preferably within financial services or digital product environments, including experience with usability testing. …