Venue Representative - Des Moines, IA

This is a US based position and the successful applicant will be hired into WORLDS® (Poseidon's US-based partner company). All offers of employment with WORLDS® are contingent upon clear results of a thorough background check. Join the WORLDS® Team – On-Site Event Representative Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We’re looking for responsible and outgoing individuals to represent WORLDS ® at our immersive, cinematic projection shows. This part-time role requires reliability, strong leadership, and the ability to create a smooth and enjoyable guest experience. About WORLDS® Shows WORLDS® produces fully immersive cinematic music and art projection shows for planetariums and giant-screen theaters. Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences. What You’ll Do Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays, charge devices. Guest Experience: Greet and check in guests, answer questions, and ensure a seamless audience experience. Merchandise Management: Facilitate sales, and track inventory as needed, report issues, request additional assets and merch as necessary. Event Oversight: Monitor the event flow and quickly resolve any on-site issues. Communication & Reporting: Maintain timely communication with the Venue Operations team and venue staff, relay concerns, and provide feedback for improvement. Requirements/Experience Minimum 2 years of customer service or event experience (hospitality, retail, or similar roles preferred). Strong verbal communication and interpersonal skills. Ability to take initiative and work independently. Comfortable working in a fast-paced, high-energy environment. Reliable transportation to and from the venue. Consistent availability for scheduled dates Schedule & Commitment Fridays, Saturdays, and/or Sundays from 4:00 pm-9:15 pm Initial scheduled dates: 10/24/2026 Saturday 10/30/2026 Friday Additional dates will be assigned based on ticket sales and venue scheduling. Days and shift times may vary. ***Please apply ONLY if you are available for the schedule above Location: Science Center of Iowa 401 W Martin Luther King Jr. Parkway Des Moines, IA 50309 Who You Are A strong communicator who can confidently engage with guests and venue staff. Tech-savvy and comfortable using iPhone apps, including WhatsApp. Reliable, punctual, and detail-oriented with excellent judgment. A proactive problem solver who stays calm under pressure. A team player with leadership skills, able to direct on-site venue staff when necessary. Key Performance Indicators (KPIs) Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You’ll know you’re thriving when: Guest Satisfaction: Audiences consistently report…