Veterinary Client Experience Representative

World Class Medicine. Purpose-Driven Partnership. Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals are staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting. At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being. We believe in Truth in Medicine and Trust in Partnerships , ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve. Position Information Title: Client Experience Representative Schedule: Four 10-hour shifts, rotating schedule to include weekends Location: 2965 Edinger Avenue Tustin, CA 92780 Salary: $21.00 - $29.00 per hour As part of the hiring process, candidates that pass our initial review will be invited to complete a brief introductory interview through our AI-enabled assistant, BrightHire. This initial conversation helps us learn more about your experience, career goals, and interests while allowing our team to review candidates more efficiently. Rest assured, the interview is only the first step in the process. Your responses will be personally reviewed by a member of our Recruiting Team before any hiring decisions are made. Position Summary Veritas Veterinary Partners seeks a warm, professional and highly organized Client Experience Representative to serve as the face of a Partner Hospital. The Client Experience Representative is the first person clients encounter and the last they see before leaving, making this role central to how Veritas Veterinary Partners is perceived and experienced. This position operates at the front desk and is responsible for delivering exceptional in-person and phone-based client service, managing billing and payment processes and supporting all aspects of the client journey from arrival through departure. Essential Duties and Responsibilities Client Arrival and Check-In Greet clients and patients warmly upon arrival, creating a welcoming and reassuring first impression in what is often a stressful situation. Complete accurate check-in processes including verifying client and patient information, confirming appointment details and notifying clinical teams of patient arrival. Manage the reception area and waiting room, communicating wait time…