Veterinary Receptionist / Client Service Representative

Family Pet Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. Schedule and compensation: Compensation: $16-$18 per hour, for each hour worked This is a part-time or full-time position, with a flexible 5/8s, schedule and availability needed Monday-Saturday . Full-time Benefits Package*: Health package: Medical, dental, and vision insurance Life insurance and disability Employee Assistance Program (EAP) 401k with company match Paid time off in accordance with site policy and applicable law Personal pet discount Uniform allowance *Part-time team members may be eligible for limited benefits in accordance with company policy and state law M inimum qualifications and skill set: 1+ years of experience in a customer service, reception, or client-facing role Previous veterinary receptionist or healthcare-related front-desk experience preferred Proficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clients Experience working with veterinary practice management software, especially DaySmart Vet , preferred Exceptional verbal and written communication skills Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations Strong organizational and time management skills Experience scheduling appointments and coordinating calendars preferred Ability to accurately process payments and maintain financial records Positive attitude and willingness to collaborate with a team Ability to remain calm, professional and solution-oriented during busy periods Why choose Family Pet Clinic? Family Pet Clinic is a full-service veterinary clinic in Menomonee Falls dedicated to providing compassionate, high-quality care for pets at every stage of life. Our three-doctor veterinary team values teamwork, client education, and staying current with modern veterinary medicine, all while creating a welcoming and supportive environment for pets, clients, and staff. #LI-CM2 This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A…