Veterinary Receptionist

Fox Creek Veterinary Hospital at Creve Coeur is hiring a full-time or part-time Front Desk Receptionist to join our founding team . Be the face of our brand-new location — we're looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting. What to Expect As you join our mission, expect to be supported in your work and home life with: A comprehensive benefits package, including medical, dental, and vision insurance Paid time off and a 401(k) plan for full-time employees Professional development opportunities Employee pet discount because we know your pets are family, too. Salary: $18 - $21 per hour, based on the candidate's skills, experience, and qualifications. Schedule: Full time and part time hours available. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required. Responsibilities Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS) Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience Qualifications Minimum 1 year of experience as a veterinary receptionist is required. Experience with veterinary practice management software; Cornerstone preferred Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred. Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing Proven customer service skills; ability to manage high-volume client relations with composure and accuracy Strong verbal and written…