Vice President, Resident Experience

At Experience Senior Living, we believe living well is personal and encompasses the whole person, physical, emotional, social, intellectual, spiritual, and purposeful well-being. The Vice President of Resident Experience provides enterprise-wide leadership and strategic direction for the resident experience across the Experience Senior Living portfolio, ensuring residents have meaningful opportunities for connection, choice, purpose, personal growth, and belonging throughout daily life. This role provides strategic leadership for resident engagement, lifestyle programming, transportation, family and community connection, and other key elements of the resident journey. The Vice President establishes enterprise standards and scalable approaches that recognize each resident’s individual interests, abilities, preferences, routines, relationships, and goals. Working in close partnership with Operations, Memory Care, Health & Wellness, Culinary, Sales & Marketing, and community leadership, the Vice President will integrate ESL’s mission, Wellness philosophy and brand promise into everyday resident experience. Through leadership development, innovation, resident feedback performance measurement, and cross-functional collaboration, this role will continually advance a differentiated and holistic resident experience across the organization. Key Responsibilities: Resident Experience, Engagement & Holistic Wellness Serve as the organization’s senior subject-matter leader for Resident Experience, identifying emerging trends, innovative practices, technologies, and strategic partnerships that advance ESL’s Experience Standards, holistic Wellness philosophy, and overall resident experience. Establish and maintain portfolio-wide Experience Standards t hat support ESL’s holistic Wellness philosophy and promote physical, emotional, social, intellectual, spiritual, and purposeful well-being. Champion personalized experiences that reflect each resident’s interests, abilities, preferences, routines, relationships, culture, life experiences, and personal goals. Develop strategies that promote choice, independence, purpose, connection, personal growth and belonging. Establish expectations for meaningful engagement to be integrated throughout residents’ daily lives and not limited to scheduled programs, activities, or events. Establish Experience Standards for daily engagement, events, outings, transportation, volunteer opportunities, intergenerational experiences, lifelong learning, and community partnerships. Partner across disciplines to ensure resident experiences and Wellness opportunities are accessible, adaptable, and responsive to varying abilities, preferences, and inclusive of all levels of care. Establish meaningful measures of resident experience that evaluate engagement, participation, satisfaction, connection, belonging, choice, and other indicators of resident well-being. Use resident and family feedback, experience data, community…