VR Robot Tele-operator Shift Lead (INTERNAL)

We are looking for a dedicated Shift Lead to join the VR project. This is a hybrid position that perfectly combines the hands-on responsibilities of a VR operator with a Shift Lead role. You will coordinate the daily work of the operator team and report directly to the Team Leader. Alongside your coordination tasks, you will wear a VR headset to remotely control robotic arms, performing manipulation tasks such as packing and moving objects. Your movements will generate high-quality training data used to teach AI models how to operate autonomously. This is a technical, hands-on leadership role that requires patience, precision, excellent organizational and communication skills, and comfort with prolonged VR usage. Duties and Responsibilities: Coordinate the daily work and schedules of the VR operator team, ensuring tasks are executed repeatedly and consistently. Report directly to the Client and Team Leader regarding team performance, output, and operational challenges. Act as the primary point of contact for the client, utilizing very good English skills to maintain daily communication, report progress, and troubleshoot issues. Continuous operation of robot arms using a VR headset to perform specific physical tasks (e.g., picking and packing sponges/boxes) with high precision. Consolidate and report technical issues, bugs, or ergonomic challenges (e.g., depth perception issues, tracking loss) from the team to the engineering team. Lead efforts in assisting and refining the user manual and setup procedures for current and future operators. Requirements Mandatory: Previous hands-on experience working on the current VR project. Current Shift Lead in Keywords Studios. Very good English communication skills, as this is strictly required for seamless communication with the client. Must be comfortable using VR for extended periods without experiencing motion sickness. Ability to perform repetitive tasks with high consistency and focus. Comfortable setting up hardware, troubleshooting basic connectivity issues, and following technical instructions. Must be based in Mexico City and able to work from the office. On-site with WFH options.