VRV Technical Field Supervisor

SUMMARY The VRV/VRF Technical Field Supervisor provides technical support and direction for the Service field, Account Managers, and owner direct customers. Provides field and sales technical support. Dual focus in assisting with supervisory responsibilities and setting performance standards and processes. This is a critical role for the development and support of the Service team: Responsible for partnering with Area Service Manager(s) to assist in supervising HVAC Field Service Technicians who accomplish the repair/retrofit/replacement of VRV/F systems, utilizing knowledge of air conditioning theory, pipe fitting, and mechanical layouts. Performs the role of VRV/VRF Field Technician; directly contributes to completion of service work and projects through Service Technician responsibilities. Directly accomplishes repair/retrofit/replacement of systems. The ideal candidate will have a strong background in commercial VRV HVAC service work/projects with a minimum of 5 years relating directly to operation processes of installation and service of HVAC equipment and systems. Team lead or leadership experience is preferred but not required. Proven history of positive impact on peers, team, and customers through effective work, teamwork mentality, and earned respect. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Support culture of "Glad to be Here." Foster a positive environment based on the principles of the Glad to Be Here value set. Including but not limited to, respect, gratitude, accountability. Responsible for meeting assigned applied time metrics, specifically for a Team Leader role. Contributes as a technician directly when appropriate; sets a good example. Communicates directly to the Area Service Manager(s) when a specific technician is struggling or not performing at the expected level of their role. Works alongside Field Supervisors and coaches other VRV technicians to provide them constructive feedback on improvement while holding them accountable. Responsible for training and developing VRV Field Technicians, including but not limited to technical knowledge, customer service, processes, and quality of work. Acts as a resource for VRV Field Technicians by providing technical advice and offering guidance. Provide technical support and assistance. Ensures the quality of work by reviewing the technician's work. Provides quality assurance for job efficiency and readiness. Provides technical support for complex issues, either troubleshooting the system or equipment with Technicians. Develops VRV processes which are needed to support the services we provide to our customers. Helps to enrich and develop Service Apprentices and mechanics through training, technical support, and direction. Assists Service Coordinators in scheduling and organizing. Upholds a high level of quality for Havtech's customers, for both professional communication and high-quality technical service. Represents…