Warehouse Customer Service Associate

At Travero, we believe there is always a way to get to YES ; that innovative thinking can overcome any challenge; that being a good partner means delivering – every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business. Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery. Join Travero as a Customer Service Associate and play a key role in warehouse operations by serving as the primary point of contact for drivers and customers. You'll coordinate shipping and receiving appointments, manage inventory and orders, create invoices, and keep operations running smoothly in a fast-paced environment. If you have warehouse experience, WMS knowledge, strong Excel skills, and enjoy building relationships face-to-face, this is a great opportunity to grow with a collaborative team. Job Summary Responsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities. What you will do Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates. Provide prompt carrier and customer communications regarding account activities. Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects. Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed. Perform general administrative duties including filing, scheduling, processing and distributing information. Education Requirements Associate Degree Emphasis in administrative support or related area Preferred Required Experience 3 years of customer service experience Preferred Experience Previous experience working in a WMS software platform Knowledge, Skills, and Abilities Ability to multi-task in a fast-paced environment. Demonstrated effective interpersonal, verbal, and written communication skills. Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly. Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet). Ability to work effectively in a collaborative and inclusive work environment. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work…