WAREHOUSE TEAM LEAD

Job Summary: This position reports to the Warehouse Manager within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position is responsible for ensuring the smooth flow of donated goods from warehouse to retail stores, including, but not limited to, receiving, production, security, safety, and loss prevention. This position is also responsible for performing all duties of a Production Worker/ADC Attendant as well as basic warehouse operations in the absence of management. Provides excellent service to both internal and external customers by way of communication and assistance and by way of quality of work. Duties and Responsibilities: (Essential functions of the position are listed in bold print.) Directs and assigns daily job tasks to Production Workers/ADC Attendants, Utility workers and Processors. Exercises independent judgment. Ensures all donations and truck shipments are sorted and graded in a timely and effective manner so that stores are well-stocked with high quality merchandise. Donations are distributed to proper work or holding area and donation count is recorded accurately. Identifies appropriate merchandise for online sales and handles according to process/procedure. Greets donors pleasantly at their car and immediately unloads items. Ensures good customer service and a donating experience that meets agency expectations. Provides tax receipt form to each donor. Between donor engagements, sorts material so that 95% unsaleable items are redirected to garbage or salvage. Responsible for ensuring daily production expectations are met. Prevents theft by remaining alert at all times in all areas and immediately notifies management of any suspicious activities. Assists and helps with shoveling snow, replacing light bulbs, washing windows, and any other upkeep. Demonstrates and advises new team members on all job duties, agency policies and procedures, including ethical code of conduct, and best practices. Assigns/delegates job tasks under the direction of the Warehouse Manager and holds team members accountable for established best practices and standard operating procedures. Maintains top-flight conditions and appearances of the warehouse, outlet store, and donation area by focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc. Works collaboratively within department to maximize service opportunities and maintain a continuous improvement agenda. Completes and provides insight to the Warehouse Manager on team member performance reviews. Recommends corrective actions to the Warehouse Manager by providing supporting documentation while maintaining confidentiality at all times. Completes the warehouse and outlet store opening and closing procedures as needed. Completes, verifies, and submits daily paperwork, deposits, and reports as directed by the Director of Retail. …