Customer Service Executive - South West Asia (only Manufacturing)

FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and next-generation crop protection technologies – including Dodhylex™ active, Isoflex™ active, rimisoxafen, and fluindapyr – to help farmers increase the productivity and resilience of their land. Our employees are at the heart of this innovation. We’re looking for bold thinkers and collaborative doers. At FMC, your ideas matter. From day one, you’ll contribute to meaningful work that drives progress in agriculture, supported by a culture that values integrity, safety, respect, and results. Join us in advancing the future of agriculture. Together, we’re building a more resilient planet – one innovation at a time. Job title: Customer Service Executive - South West Asia Position Summary: To provide responsive, accurate and end-to-end customer service support for the South West Asia business, with primary responsibility for Sri Lanka and Bangladesh. The role manages export orders from customer purchase order through shipment, invoicing, delivery and post-order resolution, while coordinating closely with commercial, supply chain, finance, logistics, pricing and regional operations teams. Location: Mumbai The Role (Key Responsibilities): Order Management & Fulfilment ·        Manage end-to-end export order processing, from receipt and entry of customer purchase orders through shipment execution and delivery confirmation. ·      Assess product availability, schedule order execution, coordinate dispatch and confirm timely fulfilment with accuracy and urgency. ·        Proactively monitor stock availability with the Distribution Planning team and escalate supply constraints or risks early. ·        Maximise in-full, on-time order fulfilment and accurately communicate expected delivery timelines to customers and internal stakeholders. Export Documentation ·        Coordinate Proforma Invoices, Letters of Credit and all required export and shipping documentation. ·        Ensure documentation is complete, accurate and aligned with agreed commercial and trading terms. ·        Coordinate with supply chain, logistics, transfer pricing and finance teams to enable timely shipment and invoicing. Pricing, Rebates, Credits & Receivables Support ·        Coordinate with Regional Pricing and Rebate Contract Management teams for pricing updates and rebate contract administration. ·        Liaise with Regional Order-to-Cash, Rebate Contract and Record-to-Report teams for credit-note issuance and payment-release processes. ·        Track annual rebate balances and provide regular updates to Commercial and Marketing Heads to support credit-note issuance and accrual write-backs. ·        Monitor approved credit…