Website Account Specialist

About us At Leap Tools, we are building the world's most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian's, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company. About our product Our technology lets you preview products in your own room before you buy them. Imagine you want to redesign your home and have been searching for new tiles for your kitchen, or a new rug for your living room. You definitely want to make sure it will look good in your space. We enable you to do that through our proprietary cutting-edge technology, presented in an extraordinarily simple and accessible way. Try our rug demo now! Simply upload a picture of your room using your mobile phone, and slide the rug under your coffee table: https://www.roomvo.com/rugdemo4r What You'll Do: Work directly with customers to help them create stunning websites through our CMS platform Become a go-to resource for customers, making tailored recommendations to help them unlock their full digital potential Become a Roomvo product expert, confidently walking customers through our various tools that support their day-to-day operations Help guide our product roadmap based on insights uncovered during hundreds of customer conversations Help create processes that improve efficiencies across our web team, both internally and externally Help drive new business by delivering custom demos and strategic consultations to a wide range of accounts—often supporting 100–150 clients throughout your tenure Leverage your customer-facing experience—whether from retail, hospitality, or tech—to build trust and drive meaningful results Engage regularly with clients via email and phone, providing hands-on training for new features and platform updates Represent Roomvo at select tradeshows and industry events throughout the year—an optional but encouraged opportunity to connect with new and existing clients face-to-face Who You Are: Relationship-driven—building trust and maintaining strong client connections is central to your approach Critical thinker with a knack for creative problem-solving Strong sense of leadership, who takes pride in finding solutions and owning initiatives Strong written and verbal communicator, comfortable engaging with both customers and internal teams Able to manage multiple projects at once while staying organized and responsive Comfortable working autonomously, but quick to support teammates with feedback, collaboration, or guidance to help the whole team thrive Familiarity with tools like Google Sheets or Excel is a bonus, especially when troubleshooting more complex issues Past experience working cross-functionally…