Website Onboarding Specialist

𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗖𝗹𝗼𝘂𝗱𝗯𝗲𝗱𝘀 𝗨𝗻𝗶𝗾𝘂𝗲 At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁. We're looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗦𝗵𝗶𝗳𝘁: 10 am - 7 pm UTC 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗪𝗶𝗹𝗹 𝗗𝗼: Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder Manage the website onboarding projects and service delivery timelines of multiple accounts Manage all records and upkeep all task management systems related to websites service delivery Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call Assist with website service scoping or questions from potential customers Investigate website errors or support issues, research, and suggest website service improvements Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers Use graphic design tools to create visual elements that are in line with our customers' branding Resourceful and can research and develop content to build websites quickly Passionate about meeting customers from all over the world and happy to provide them genuine customer service Problem solver, resolves and handles customer complaints Up to date with website trends and website development techniques that are most…