Wellbeing Manager

Job Title: Wellbeing Manager Department: Banyan Tree Spa Corporate Work Location: Phuket, Thailand Job Purpose: To lead the development, delivery, and continuous enhancement and performance of wellbeing offerings, programs and training of practitioners across the organization, ensuring alignment with brand standards and guest expectations. Supports the creation and implementation of innovative spa & wellbeing concepts, SOPs, that uphold the brand's commitment to wellbeing and excellence. Key Result Areas: TRAINING & FACILITATION Conduct onboarding training for new Wellbeing Practitioners, Spa Wellbeing Managers in line with Banyan Group's wellbeing philosophy. Deliver in-depth training on signature activities and programmes across all the outlets. Create, review, and update all training materials, SOPs, manuals, and evaluation tools. Coordinate training for visiting Practitioners and ensure alignment with brand standards. PROGRAMME DEVELOPMENT & IMPLEMENTATION Develop new wellbeing programmes and activity ideas for Banyan Group wellbeing brands. Provide subject-matter guidance to property teams developing localised programmes. Refine activities SOPs to ensure efficacy, safety, and brand alignment. PROJECTS Collaborate on wellbeing facility planning and space utilization for new or evolving properties. Prepare compsets for new concepts and programme launches. Join project meetings and support task-force assignments during pre-opening or rebranding phases. Ensure alignment of facilities and BOL. WELLBEING OPERATIONS Monitor guest feedback and Practitioner performance to maintain high service standards. Collaborate with property teams and departments to deliver impactful and brand-aligned wellbeing experiences. RESEARCH & INNOVATION Research global wellness trends, herbs, technologies, and healing methods. Lead experiential testing and feedback collection for new wellbeing touchpoints. Identify and evaluate wellbeing partnerships, products, and tools that align with the brand's philosophy. Explore innovative approaches in holistic therapies, traditional healing practices, digital wellness, and sustainability in wellness. TEAM DEVELOPMENT & MANAGEMENT To provide guidance on Practitioners' job scopes. Manage and plan to groom Practitioners for training & development. Guide upskilling pathways and internal talent development for practitioners. MARKETING & PUBLIC RELATIONS Collaborate with the Marketing/Marcom team to share updates on wellness activities, success stories, and practitioner highlights from each property. Collaborate with property teams on Wellbeing Event Activations such as Global Wellness Day, World Wellness Weekend, seasonal retreats, and wellbeing events. Provide wellbeing-related content and creative direction for marketing, branding, and digital platforms. Support events, retreats, and special initiatives (e.g., photoshoots, kids' wellness, Beyond…