Workday Global HCM Support Lead

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to: Enable cost-effective transformation and operational efficiency Accelerate adoption of AI, data, and digital platforms Ensure consistent delivery of value and benefits across all agencies and markets Minimise disruption and maximise engagement during large-scale change Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP. We are looking for a Workday Global HCM Support Lead with strong experience in leading a global technology support function. The purpose of the role is to deliver a high-quality support service to our key stakeholders within the WPP People team. This will include monitoring the diagnosis and resolution of issues, ensuring the timely completion of service requests and the delivery of a roadmap of continuous improvements. The role will be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead or coordinate incident management related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner Provide clear communication to stakeholders during incidents, including business impact, status updates, actions being taken, and next steps Support post-incident review, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processes Lead the planning and coordination of monthly local changes and bi-annual global releases , ensuring activity is prioritised, governed, and delivered in line with business needs Manage the…