Worker's Compensation Team Leader SA/NT/WA

Job Description: Worker's Compensation Team Leader Why join DXC Technology   DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.  The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day-to-day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.  Whilst this role will see you supporting WA, SA and NT, due to in person attendance at the tribunal, the successful candidate must be physically located in South Australia.   Key responsibilities:   People Management    Lead and manage a claims team across WA, SA and NT, ensuring high performance and continuous development.  Coach and mentor team members to improve skills, knowledge, and claim outcomes.  Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.    Claims Management   Understand all self-insurance and business requirements for effective case management within the Woolworths account.  Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.  Oversee the end-to-end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.  Occasional attendance at SAET may be required   Customer Service   Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service.  Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.  Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.    Risk and Compliance   Work with our audit and compliance team to ensure strict adherence to all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.  Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.  Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.    Teamwork & Coaching   …