Workplace Operations Manager (EMEA)

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.   A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary At Equinix, our offices aren't just workplaces — they're experiences. As a Workplace Operations Manager, you'll lead a regional team across multiple large sites, bringing our Four Keys — Safety, Courtesy, Community, and Efficiency — to life every day. You'll be the authoritative voice of CRE in your markets, a coach to your team, and a trusted partner to local business leaders, vendors, and landlords. If you love building high-performing teams, solving complex operational challenges, and creating spaces where people genuinely want to be — read on.   Responsibilities Delight the Customer Own customer service standards across your region — audit tickets, act fast on escalations, and be the first escalation point for unresolved issues Resolve complaints with fact-based, neutral investigation Oversee "surprise & delight" moments, events, and community-building initiatives that make our offices feel alive Safety First Take full accountability for the security and safety of your sites Implement emergency response plans and serve as an out-of-hours point of contact in the call tree Ensure compliance with HSE regulations, building policies, and Business Continuity Planning Courtesy & Compliance Keep your regional CRE Ops in step with finance, legal, compliance, and risk standards Communicate up, down, and across — sharing insights so the wider team stays aligned Follow clear escalation paths (budget concerns, customer complaints, business disruption, or life safety) Community Build and manage annual functional budgets and metrics. Champion inclusivity, wellness, and sustainability — helping Equinix attract and retain diverse talent Coach, praise, and develop your team; model Equinix's values every day Efficiency Partner with Procurement, Legal, and our Global Vendor Manager on vendor and landlord relationships Contribute to Real Estate planning — capacity projections, space allocation, and Capex/Opex proposals for the CRE Exec process Advocate for CRE's value across the business Qualifications Proven years of experience in facilities or property management, ideally at sites 50,000+ sq ft. Proven experience in hospitality, service delivery, and people leadership University graduate or equivalent work experience Strong track record in project management, budget ownership,…